I had no idea about the bad reviews that this place had before we went there. We went to get office furniture (chairs and couches for the office). The prices were great, but we were wary about having to get most of our stuff shipped in. During shipment from the manufacturer, two (of the 12) items were damaged. Elaina at Big's called us to let us know this, so we were well informed. One item wasn't able to be replaced, but the manager worked with us to get us something equivalent with no additional up-charge. He made things right.
Their delivery drivers were awesome, too. The stuff wouldn't fit in our elevator, so the delivery men carried it up the stairs. No joke... FedEx wouldn't do that. FedEx just left our conference table at the curb. -__-
I'll update the post with pics of what we got ordered and installed. Overall, I'm really, really happy with it. If the replacements for the damaged goods take forever to get shipped, I'll update the review as well.