Note: Was 4 starts until my experience on Sunday, read about it below.
On Sunday May 2nd I was at the Panera Cafe at Heartland Town centre in Mississauga Ontario I was there at about 3PM. and I had a horrid experience. There was sign on the door saying that the store would be closing at 7PM. First thing after walking in I noticed the customer in front of me was have a disagreement with the cashier. Working retail I brushed this off since it happens all the time. Then the store was out of a bunch of menu items including iced green tea. I walk up to the counter and order the pick two. A large Mac and Cheese and the Creamy tomato soup. While waiting for my takeout order there was one angry looking employee making the food for dine in and take out. There were 2 cashiers and only one person making food from my experience the cashiers should not out number the servers but thats none of my business. What is my business is the women making the food was absolutely the most horrid person I have ever had the misfortune of dealing with.
She obviously hated what she was doing. One person in dine let her know she forgot blue-cheese on her blue cheese and steak salad and she angrily replied that "I know I didn't miss the blue-cheese obviously I didn't put enough for you.I can only put what I'm allowed" She snapped the the girl. No customer deserves to be spoken to that way.Me and another customer waiting for our takeout orders heard and looked at each other baffled as to how anyone working in the service industry can be so rude to a customer who was not rude at all.
Then I was waiting for 10 minutes for my takeout order. The place wasn't overly busy and the women making the food kept slamming what I think is the panini machine shut. I'm shocked it didn't break.
She was absolutely a horror to deal with. When paying $18 for a meal I dont expect to be treated as a chore let alone listen to the worker abuse customers.
I regret to say I probably won't be going back to Panera after my experience.