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  • I've been coming to this Loblaws location since it opened and loved the fact it's conveniently close to home. The store is very spacious and clean which makes grocery shopping a nice and effortless experience. Most grocery items are reasonably priced and they often have weekly sales and in-store specials and clearance items. Plus extra PC Points are offered on selected items weekly. This location has an onsite bakery, eat in area (that overlooks Queen St.), sushi and hot food counters for ordering in or takeout at reasonable prices. Checkout is usually a breeze as I never waited any longer than five minutes because there are so many staff at checkout. The cashiers are usually friendly, fast and efficient, but on a recent visit the cashier was very nonchalant, somewhat irritated, and not very helpful as she didn't help me bag my groceries. Perhaps she was having a bad day, but it doesn't excuse her for the lack of customer service. I was quite appalled because I brought my own reusable bag like I always do and only purchased 6 items which can easily all fit nicely in one bag. Normally the cashiers would take my reusable bag since I tell them I have my own bag(s) and provided it to them before they start scanning my purchases. In addition, the cashiers would just bag the items after they've been scanned, but not this time, the cashier just left my bag on the counter, scanned my purchases and just piled them next to the bag. I thought it was odd, but thought perhaps she wanted to scan everything first and then bag the items at the end. Definitely not the case here. I ended up having to bag my groceries myself while the cashier gave me an annoyed look to hurry up as she was already scanning the next customer's groceries and needed the counter space. If only she had just bagged the groceries for me in the first place, I would have been happily on my way leaving the counter free for the next customer. Such a shame that my grocery shopping experience was marred by poor customer service. Perhaps I'll try their self-checkout next time. Nevertheless, I will continue coming to this Loblaws location despite the one bad experience because overall it's a great store in a very good location.
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