The food is good, but not any better than the Med Grill nearby. The desserts are great, but not any better than Gullifty's, around the corner on Murray. The vegetarian options are great to see.
But instead of three or four stars, it's a strong two. I've been there three times, and each time, this has been the slowest restaurant I've been to in the entire city.
My guess at why they always look busy is that everyone's been stuck there for two hours, and that tends to keep it full. If someone convinces me they fixed the problem with the speed, I'd gladly head back, but until then, they've burned through my goodwill.