After a few phone calls from the District Manager urging me to please call, I did call back to the store and spoke with an extremely professional and helpful woman named Monica. She listened patiently to my explanation of what happened and concerns. She apologized profusely for how I was treated. Even before this I did understand its not Ashley that is at fault here, but one bad seed can ruin it for a whole brand. I have been a loyal customer with the Ashley brand for years and years starting in NY and I did not "complain" to get any sort of compensation for the trouble, I honestly just wanted an apology and validation that I had not been treated appropriately. I feel that after the way I have been treated by Monica, and for the messages left by Rick, I will continue to shop with Ashley Furniture and am grateful there are people in "customer service" who do still care about the customer!