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| - I was recommended to Espy by several friends and had seen lots of positive feedback for them on Twitter. I knew their prices were a bit higher, which was ok, but thought that I would wait until I had a special occasion to go shop there.
This past weekend I went in with my roommate to find something to wear for my birthday which was in two days. I went in with a lot of expectations and high hopes, since I had been told they were amazing stylists and I would find lots of things that I liked.
The experience started off well enough, the store was cute and relatively quiet. I knew the stylist from seeing her around twitter and she was the one who frequently styled my friend. I told her that I was open to ideas, but that I was hoping for new jeans and maybe a funky top.
This is where the visit started to go downhill. After telling me how they were the "jean fit experts" and how they had so many styles in store I was shown a pair of skinny jeans that everyone apparently loves. I commented that I wasn't really a big fan of jeans with metal buttons on the ass because I didn't enjoy the way it felt to sit on buttons there.
She said she understood, that many people had said that, and then proceeded to ask me about Mavi jeans. Now I love jeans, and have over the years tried on lots of styles. Mavi were huge when I was in high school, and though I have tried many times they never seem to sit properly on my waist and hip ratio. I told her this but agreed to try them on anyways.
Needless to say I tried on about a dozen types of jeans (all Mavi but two) and half a dozen tops. Each time I would try to explain why the top wasn't my style or why the pants didn't fit and I felt like my concerns were dismissed. Finally I was so frustrated I gave up.
Trying to be diplomatic I said maybe the store just wasn't my style, that I like colour and slimmer fitting things. One of the stylists remarked that maybe I should shop at Forever 21. That was the last straw for me
I came to the store hoping to find some great pieces for my wardrobe and instead left feeling frustrated and insulted just because I didn't like the things they thought I would look great in. To me a good customer service is working with your customers style, not trying to force a style upon them.
I'm sure they have great clothes, apparently they were just very low on stock while I was there as they were gearing up for a sample sale, and I'm sure for some people the stylists are great.
As for me, I will not be shopping there in future, there are plenty of other boutique clothing stores in Calgary that offer similar designer brands that I have had better experiences at.
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