Lovely staff that made a business trip feel so much more comfortable! I was immediately upgraded when I checked in on a Tuesday evening, and easily accommodated my late checkout. They even extended my key just so I could access the gym while I was killing time before my flight home.
The walls are a bit thinner than some other W hotels I've been at, as I could often hear people talking and running in the hallways at night. I get that it's a ~social~ venue but I wish there was a part of the hotel that was for people trying to get work done in the evenings.
Gorgeous public spaces. I loved the gym with chilled towels, lemon scented face wipes, water bottles, and apples. The pool was really nice, too, and not too rowdy during the day - perfect for reading and catching up on emails while tanning!