I am a little bit of a chain restaurant snob, but this is not bad. Although it's not really authentic, with the flavours dumbed down a little, the food is of a reasonable quality. Many of the dishes (the pad thai in particular) come as huge portions. I would like to see them "un-Americanize" things and offer smaller portions (at lower prices).
This particular location (just a few steps east of Yonge and Eglinton) is pretty nice by the way, especially if you can get a table on the second floor next to the window. They are also fast and efficient with their take-out orders.