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  • Today was my second time at Crema. Both times I have been there, the meals have been divine. The first time I ate there, I had breakfast, today I had a sandwich with artichoke, spinach, cheese and mayo. Both were excellent. Everyone in my party today also loved their meals. The apple pancakes, which were the special of the day, were melt-in-your mouth amazing and the cute rainbow of fruit served on the side was clearly very fresh. I love Crema's small, cozy atmosphere, the fun colorful plates, and of course, their delicious food. Sadly, however, I cannot give Crema a five-star review. I was extremely disappointed today at the customer service and how a mistake was handled. When our food was brought to our table, an order of children's pancakes was missing. We asked the server about it. In my opinion, his response should have immediately been, "I am so sorry, I will get those right out to you." Instead, he said he would have to look at the ticket. A couple of minutes later he returned to let us know that there had been only one order of pancakes on our menu. This was a error on their part. We ordered two - one apple, one regular. There were clearly two children standing with my husband when he ordered. Then, again, instead of immediately getting us our pancakes, the server suggested that my husband should go and place another order. So my husband waited in line (behind five other patrons - it was lunch on Mother's Day) to order the same pancakes that he had previous ordered. By the time he finally got back to the table, his meal was cold, and by the time my son's pancakes finally arrived, the rest of us had finished our meals. This was their mistake, yet we were the ones that ended up with late food, cold food, and having to stand in line multiple times. No one apologized. It was just a bummer - and the table next to us had an issue with their order, as well. Food wise - this place is perfect. I might suggest they spend a tad bit more time working with their servers on listening and how to handle errors.
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