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  • I ordered wings from Wingstop on their website on Saturday morning and paid in full for the big fight on Saturday. I was having friends and family over so I ordered 75 wings with 2 potato salads and 1 large fries. Well we live in the Ballantyne area so my husband drove 30 mins to North Tyron to pick up our order. Mind you that when I put the order in online and paid for it, I stated that we were going to pick them up at 6:30pm. My husband had to wait an additional 1 hour for our food. When he arrived back home, and I was unpacking our food, I notice that we were short an significant amount of wings. I counted the wings and we only had 30 out of the 75 wings that we ordered. I called back over to Wingstop to inform them that our order was incomplete. We had a friend that was coming from that side of town so I informed them that he would come and pick up the rest. Well my friend called me back to inform me that they were only going to giving us 20 of the 45 that were missing. I called back up there to ask them why they were they not completing our order only to be informed that they only thought we were missing 20. I informed them that we were missing 45 originally and that by giving is 20 more, they still owe us 25 more wings to complete our order. Well they said they give us the rest, but we would have to wait an 1hr and 30 mins. Now my friend that was doing us a favor was getting impatient because he didn't want to wait. So I told me friend that he could leave and I would deal with it in the morning. Fast forward to Sunday morning, my husband and I both called to be informed that a manager would call us back later that evening. Never received an call so we called again Monday morning to be informed that we would not get our completed order not would we be receiving an refund. Do to is arguing with them, for not completing my order. Also the general manager told me that I was wrong because the got our order wrong. When did this start happening in customer service industry? So in general is the food good, yes. Is the customer service great...absolutely not. I don't have the need To lie about my order, if it was right the first time, they would never have heard from me that day. It just run me that wrong way to be told that they cannot compensate me for their screw ups. I file an complaint with the police as well as the BBB.
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