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  • I went here based on the Yelp reviews. I gave the front guy 3 tries, 3, to not be sexist and condescending, and he failed. Jim(?) I think his name was. I had a coupon for an oil change, to which he condescendingly "educated" me that my car takes more oil than standard (thanksss, how would I ever know? It's not like I've owned this car for years). And now it comes to light that he over charged me even more. I need my brakes replaced; I then mentioned my brakes suck compared to this rental car I had driven early this month. He interrupted me and once again talked down to me that "of course a new car would be better". Once again, thank you sir, how would I ever have come to that conclusion without you? Now 2 weeks later it turned out they improperly reset my check engine light. I called to confirm they had time to fix it and once again, Jim answered the phone and let me know in the most condescending way possible that off course I don't need to make an appointment, they could just do it. Eye roll. 3 times, I tried. Instead of going back to this location to get the light reset, I went to one closer to my house (the N Cave Creek location) and was met with the utmost professionalism and most courteous staff that I have ever met at an auto shop. They taught me how to reset the light, got me scheduled to get my brakes fixed and continually thanked me for my service as a nurse (which was totally unnecessary but kind). I have never felt comfortably enough at an auto store to ask questions or question quotes etc etc but the owner and his employees were so honest and welcoming that I had no problem being upfront with them. Recap: If you're a young female do not go to this location. Just don't. Go to the one on N Cave Creek where they actually want your business.
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