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  • Well well...I figured I'd wait for the extra points from Open table and although it was an awesome evening, let's talk about the support staff. So the front line guy is the waiter, he is often supported by the busser. These folks got it done on Friday. The guys supporting them, the ones who get paid the most up-front: the cooks, failed the front line guys. I don't know what happened, but for being only a half-full night the kitchen moved at an impeccably slow rate. Put our orders in, and then we wait, and waited, and waited, getting a water refill periodically, being asked for drinks, getting an update on our food. Our waiter finally brought our appetizer, the bacon wrapped prawns, hot to taste so I knew the food wasn't just resting on the shelf. I split the herb encrusted mahi and jasmine rice...it was delicious and even hotter when it came. Service was solid, back end staff needs a bit of work to keep the guys on the front line ability of customer retention.
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