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  • So in the past when we went to Nagoya when it was under its original management things were awesome and the sushi was always amazing. UNFORTUNATELY Nagoya is under new management and my experience there tonight was not one that I think I can forgive. We had a party of 7, but we arrived at 6:30 and were seated promptly. We ordered by 6:40 and then the waiting game began. To their credit there was another group bigger than ours behind us but they were ordering predominantly non sushi items and lots of beer. We got our first round of sushi around 7:30 and the 7 of us went through that really fast. Our drinks did get refilled pretty often during that hour, but by 7:40 we put in another order of sushi because most of us were still hungry. This is where it get ridiculous. 8:00 rolls around and we have nothing,then another 30 minutes go by and we are finally brought 1 of the rolls of the 6 new ones that we ordered. Then another 20 minutes goes by.....that's right it is now 8:50 and the waitress (who had stopped checking on us) comes and asks how we liked all our rolls and we inform her that we have only received one of them. She goes back to check and says that the chef is backed up (which we kind of figured on our own) and that it would be right out. Another 15 minutes go by. It is now after 9pm (WE HAVE BEEN THERE SINCE 6:30) and the last of the rolls come out. We literally inhale them but don't dare order more because we are all just ready to leave at that point. Then it takes another 10 minutes for the waitress to bring us our bill! When we receive the bill all she asks is did you guys have to wait a long time? To which we replied yes, but we realized they were busy and that we were trying to be understanding. She did apologize, but no effort was made to remedy the situation. I'm not asking for a free meal, but we spent are pretty good chunk of change there and they didn't comp anything. Not a drink. Not a roll nothing. We had been there for almost 3 hours. On top of all this the air conditioning was not working or something so we were sitting there roasting the entire time. The new menu does not include the Casey roll or some of the other awesome ones that the previous owners had. I was so excited to take my dad there for Father's Day and my husband for his first Father's Day, but by the end of the meal when we were finally able to leave we were all left with a bad taste in our mouths for Nagoya. I can not say we will be coming back again. So disappointed.
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