$65/mo for 18mbps?? What is this, Canada? Also the phone system is terrible. You're frigggin' AT&T... no excuses for that!
Anyway whatever, TWC is waaaay cheaper/better for the price around here. Though the ping is super low if you were doing some kind of gaming where you needed low latency, but could put up with horrible bandwidth...
Oh and they don't let you cancel online using the interface, or after hours, or even with a fax form. Because that's not completely unreasonable and unscrupulous and designed to bilk you out of extra money long after you've decided to cancel...