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  • Last Time! I've been coming to the new location on Dufferin, since they opened. I originally was going to their location on Bayview Ave., but stopped going because of the poor service and surliness of their employees. I've been a loyal customer at their new location since it opened and have recommended it to many, mostly because of the freshness of their bagels, NOT because of their service or helpfulness. Well, today was the last time for me. I continually excused this locations poor service, lack of communication with employees ( some barely speak English or seem confused by the simplest request) and lack of customer service, thinking, that this was due to their initial "birthing pains" of a new business in a new location. Unfortunately, I suspect that this is just the overall atmosphere that's permeated and has infected BOTH locations. Surliness and unhelpful employees is NOT helpful to ANY business. There's too many choices out there to put up with this kind of rudeness, especially to a customer, that up to now, with all I wrote, was loyal. NO MORE!!!
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