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  • I love this Superstore; however, I recently had a horrible experience with Click and Collect that has led me to change stores. When I went to pick up my order, I called the Click and Collect number and was rudely put on hold. I was then told I was third in line and that I would have to wait. I waited for a half an hour for the clerk to bring out my groceries (she was the only one bringing them out, and I watched her take orders out to three other vehicles before attending with mine). You would *think* that someone could assist when it is busy (perhaps the rude woman who answered the phone?) But no, they left it for one employee to do, and it ended up taking more time waiting for my groceries with my engine idling (as it was freezing) than if I had gone in and just purchased my groceries myself. It is not worth the inconvenience/5.00 fee and totally undermines the point of the service. Save yourself the pain and try a different Superstore if you want to do Click and Collect. The Signal Hill Superstore has the Click and Collect parking stalls right at the side of the building, and the service is always incredibly prompt (what you would expect such a service to be). I will be going there from now on.
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