Probably the worst customer service I've ever experienced. They were rude as soon as I didn't want to pay extra for a towel and tire shine. I did the $10 express wash & didn't get even the littlest Bit of dirt off my car. I understand it's not going to be as good as if you did the full service but I was in a rush. Then I was trying to vacuum out real quick & they made me turn my music off. It'd be different story if they were polite about everything.