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  • Not happy with this place at all. I wanted the toothless how to train your dragon doll for my sons birthday. I called a week before it came out to reserve one. So I bought one. The day it came out I took my son to go pick it up. They sold it to someone else cause they "misplaced" my reservation. So they put me on ANOTHER wait list and told me the shipment would be here in 5 days and they will call me and email me when the order comes in. I waited 7 days. Still no call or email. So I called and the woman was RUDE and short with me saying everyone is calling about the doll. I understand that but the fact that I PRE-ORDERED it and YOU sold an already bought item is ridiculous. I am a single parent and don't make a lot of money so when I want to do something special for my son it is a big deal to me. Thanks build a bear for ruining his ONLY birthday gift then being rude on top of it.
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