I read the reviews for Big's and most talked about their sales experience not being the best. I felt comfortable going forward, because the truth is I didn't want crappy furniture more than I cared about if the person was nice to me. So I listened to my own instinct and lucked out with both. Talen Guzman, my sales rep at the location on Tenaya was not only attentive, but suggestive and helpful as a sales person could ever be! He helped with matching ideas and he walked with me when I needed him to, but let me wander when I wanted to. There was no long drawn out paper work and he helped out with a few discounts here and there based on the amount of furniture I was purchasing all at once. He was great! I had a long day and stopped there after work thinking I'm going to be wandering for hours and tired and pick any old thing and regret it, but he helped move things along and I really appreciate him.
The delivery didn't take very long, they always called and followed up and were very courteous. And the quality of the furniture is what I really love! It's good quality strong furniture. The dining room set is amazing and the chairs are sturdy and level. The table is beautiful (see my other furniture store review - eh). So sorry others didn't experience what myself and Stan G experienced but I will be going back for more!