The workers are very slow and have no customer service. I went in to ask if they had a movie in stock and the answer I got was a shrug and they said "I wouldn't know because I don't really watch movies". The people they hire are very unqualified for the position and have no knowledge whatsoever other than mainstream music. The store is also very unorganized and smells terrible almost like goodwill. My boyfriend is the most qualified and musically inclined person I know, he got an interview at each location and they ended up hiring approachable females and trendy hipster like guys, that are under qualified and just look the part that zia records wants to portray.