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  • Took my mom out for her Birthday last night. The perfect Manhattan was great, but the food and service were lacking. We started with the Calamari which was made up of very small ring pieces so that you were eating mostly the breading. Next we had the Louis salad with shrimp and crab. The serving size was large, perfect for sharing, but it came without any way to serve it! Waiter dropped the bowl at the table and walked away. Thought he was going to get some large serving spoons to toss and serve the salad. When we asked him, he said that they do not have anything like that. He did come back with a pair of tongs. If you are not going to provide anything, they just toss it table-side?!? Next up was our entrees, I ordered the Macadamia Crusted Halibut. The Halibut was overcooked and the mac crust was almost non-existent. Menu should have read "hint of Macadamia Nut Crust". The birthday girl ordered the Littleneck clams which was the worst dish of the night. The broth looked and tasted like dishwater. The waiter sent over the general manager who offered to take the clams and the halibut off the bill which was the right thing to do, but I am always surprised when someone is given the opportunity to turn-around any customer service experience, and they just let the opportunity go by. Most dissatisfied customers just leave and do not come back. So simple just to bring something else over and say this is more representative of what we do here at Kings Fish House... and give the diners a chance to like the restaurant. My mom did not even want to try the desserts so we ended up singing happy bday next door at Lucilles Smokehouse BBQ next door. The Peach Cobbler was amazing! Overall, I do not get the 4.5 stars that this place has. Service and food quality needs to improve to match the $$$ pricing.
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