Kicked in the groin for trying to keep it local...If you don't need your things for a while....
Brought ONE PAIR of men's shoes on sept 19th...was told it would be "the first week of October and we'll call you when ready". At that time I gave him a quizzical look but he said that he was a bit backlogged and that he would call as soon as they were done.
Well...it's Halloween and no call. Thought I'd go for trick or treat...trick. Not done, couldn't even find them. The guy that fronts the shop couldn't understand that I thought that six weeks to do one pair of heels was a tad long, or that it was four weeks after promised. They couldn't even FIND the shoes (as if for some reason they were miraculously in process right now). Given they're $250 Allen Edmonds and I have a business trip tomorrow, they're bordering on fraud or theft.
I've used these guys since coming here in 2001, something has gone wrong, and I won't give these guys any business again and encourage everyone to go somewhere else. Their workmanship was marginal and I felt it was my obligation to buy local as opposed to getting them done while i wait in any other city in the country. Apparently I'm supposed to be grateful for the ability to not have my shoes.
WORST. SERVICE. EVER.