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  • I have not written many reviews. But, as you can see I have written a review that was very positive. I do not like to write bad reviews. But I feel it is my duty to provide my experience so that others can make a decision who to use for house cleaning. I called Wave House Cleaning because there were so many great reviews. And maybe the other reviews were for a cleaning crew different than the crew who clean my house. Wave House Cleaning Service sub contracted who cleaned my house. I do not know if they sub out work to all of their customers. Patricia and Octavio "cleaned" my house. They seemed like nice people, however Patricia complained about the company from the start. She complained that the company does not know how to schedule, that they send them from one part of the valley to the other and they do not make enough money. It is Wave House Cleaning's rule that the first cleaning is a deep cleaning. My house is 2197 square feet with 4 bedrooms, 2 baths, a living room and a family room. I was quoted $160 for a deep cleaning even though one of the bedrooms is an office and I did not want that cleaned. Because of the great reviews I decided to schedule a deep cleaning. The couple arrived at 8:30 AM when they were to arrive at 8 AM. I understand there is traffic but a call would have been nice to let me know they would be delayed. Their excuse is that they were not provided my phone number. I made the mistake of leaving the house to run errands. I paid Patricia with a check. When I came back at 11:15 AM they were gone. I do not know how long they were gone but I was not gone for more than 40 minutes. The tile floors looked terrible. It looked as if they did not even mop the floors. There was one spot where I actually had to use a knife to pick up some dirt. I also moved my sofa and it was dirty underneath. They did not move the sofa which is not a heavy sofa. I am very disappointed. I called Juan Carlos. I told him that the floors were not cleaned. His response to the dirt under the couch is that they do not move couches because it will scratch the floors. He said he would take $10 off the price. I told him it is not necessary that $10 will not make a difference. I then told him I will never use his service again. I told him the floors were still dirty. He then said he would knock the price to a regular cleaning. I told him to keep the money. I do not want to deal with having to send another check to them. As another reviewer wrote, "When you pay for a "deep clean," that's exactly what you expect". This was not a deep clean. To me the deep clean is a way to charge a large fee and it does not matter if they do not get repeat business. This will be the last time I use this company. Please be aware.
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