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| - Well, I cannot say much about the experience of renting a vehicle at this particular location, as, about an hour before I was scheduled to go into Hertz and claim my reservation, (which, by the way was made a week in advance) I received a message from a Hertz employee informing me that my reservation had been canceled, that they no longer had cars left, and would likely not have any available for the remainder of the month. In fact, I was told that they didn't know when they'd ever get any vehicles in. Of any kind! I do not, and cannot understand how someone can reserve a vehicle, then with little notice it's canceled and the reason is supposedly because there's no cars left. Plans...out the window. I've never seen anything like it.
I was quite shocked after looking through all of the positive reviews. I came here (to Yelp) almost certain that I'd find a review that resembled my experience because the woman that left a message on my phone spoke as if this type of thing was a normal occurrence. Like, it's...yeah, like it's normal. Now, I will admit that I am not familiar with the procedures for reserving cars, so maybe this type of thing does happen? I just thought that since I had a reservation and was even given details regarding the type of vehicle I was supposed to pick up, that it was settled, nothing left to do but sign docs and pay.
Anyways, I gave one star because at least someone called and left a message (albeit, very short notice) before I traveled the 20 miles to get there. I do appreciate that because this location is completely out of the way for me.
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