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  • I pass by this JITB twice a day on my commute. Every once in a while, I decide to give them yet another try to see if their food quality and service have improved. Today I went there and ordered the teriyaki chicken bowl. I was, yet again, dissapointed. I've had this same dish at another location (99th Ave and Thunderbird), where the veggies are bright and the rice is fluffy. The bowl I received today was a sad, sad misrepresentation of this JITB product. The broccoli was so overcooked that it was dark green clumps of mush mixed into the mushy rice. The carrot strips were ok (can you really mess those up?) and the chicken was dry, but edible. I ended up fishing out the broccoli nastiness along with the inedible rice, which left me with 4 strips of dry chicken and a tiny pile of julienne carrots. I won't give this location another try. Their customer service is horrible to-boot, and doesn't even kind of make up for their disgusting food. The manager should take a serious look into what his/her chefs are doing there, because they certainly aren't making food.
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