I have visited this location many many times. I work nearby and place my order online. I decided to write a review today because I am getting tired of my order being wrong. I select the options online that are available yet they still keep adding extras to my wrap that I have to go back and pick off. The first time my order was correct, last two times it was wrong. Today I placed an order online and tried to call the restaurant afterwards to be sure that I wasn't going to get mounds and mounds of peppercinis and pickles like I have been. The phone line has a recorded message that the line is busy and it has said that for several minutes. I went to the restaurant to pick up my order and I asked the girl if the sandwich had peppercinis and pickles on it. She said yes it does. I asked her why it gets added since it's not listed as something that would be on the order, and she said that the system lists all the products. I told her that the phone line was saying it was busy and she said yes my boss is on the phone. Why would you tie up with the phone line during lunch hour when do you could potentially be getting lunch orders?
My husband refuses to go there because he said he hates how the manager or owner sets up shop at one of the tables by the register. Isn't there an office in back? He said he always feels like the guy is staring.
I will also agree with another reviewer that they seem to always be sitting at a table when I come in and rush to the counter.
Overall the food tastes good most of the time. I'm just frustrated with the process of ordering and the service. Such a bummer because I want to like them.
Also I should mention I order online so I don't have to spend time waiting for my order to be prepped since I only have a 30 min lunch hour.