I didn't mind the line or the process or the fact that this is a chain. The food was fresh and the portion was way larger than one person needs. The reason for my review only being 2 stars is that the chopping is odd. It's so abrupt and messy. I didn't like that my whole salad got chopped into little pieces for me as if it were pre-chewed. It was heavily dressed and too big to finish so half of it went to waste. I wouldn't come here again because it just isn't for me.