I was disappointed by our most recent visit to Bella Fresco.
I've been a big fan of this restaurant for several months now. Although the food was excellent last week I was completely dismayed by the response of the manager on duty about the pieces of what appeared to be small pieces off of a China plate that were mixed into my food.
I brought the problem to the attention of the waiter, whose reaction was also somewhat indifferent. Seeing his indifference I asked to see the manager. I was twice told that the manager said "It will never happen again." The waiter pointed to the manager who was seated in a booth nearby and said that if I wanted to speak with him I could walk over and do so. I said, "No, given the circumstances the manager should be coming to speak with me."
The manager had the waiter comp my meal, but that is not what I was looking for. I did not go there for free food; I went there because I liked the variety of the menu and I respected and appreciated what the owners of this locally owned restaurant were doing. I still like the menu but I'm very disappointed in that manager's apparent indifference about foreign material on the plates.
I understand that things happen in kitchens that are not intended. But in this case it is the response of the management, or lack thereof, that is most notable and worthy of comment.