I decided to call and speak to a manager about how unhappy I was with my nails. Ben answered, and we scheduled an appointment for me to come in and have my nails fixed free of charge, and I was informed that the older lady who put the nails on was no longer a member of their staff.
When I arrived, I was seated in front of Ivy. Ivy proceeded to spend nearly two hours hard at work correcting the damage. She fulfilled all my requests (short, round & not sharp, not thick, they have to look natural because "fake" nails are frowned upon at my job) and they are now gorgeous; perfect in every way and very natural looking. Ivy is extremely talented and her attention to detail is just wonderful. She even painted me a lovely little snowflake.
Ben told me next time I come he'd treat me to a pedi for the trouble. It felt like I was at a different salon than the one I went to last week. And not a single random drunk walked and shouted at us the whole time. Well done. I'll be back.