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| - I wanted to redo a shower to make it tile and glass and redo another bathroom to include new cabinets, tile, and a glass shower. Retro Pro gave me a competitive quote (priced about the same as the others), but I chose them because they approached the project like a partnership. During the initial meeting, Steve offered some helpful suggestions to address a few things I said I didn't like about the existing bathrooms. He did it in a nice and open way so that it was easy to say yeah or nah. And he focused on what would make me the happiest as opposed to just getting the job done.
When it came to timing, they worked around my schedule, including the holidays, guest visits, etc. while giving me the feeling that what I wanted mattered more than what would be the easiest for them.
When it came to doing the work, they protected my home like a cocoon. My carpet was protected by layers of heavy plastic wrap that held up very well for the duration. My wood floors were kept safe by a protective layer. And they cleaned up every night before leaving. They did a great job of bringing in well-managed teams of workers to keep the project moving along quickly. And they kept us informed about the timing along the way so there weren't any surprises.
My husband was impressed by the ventilated plastic wall they taped to our home to keep dust and fumes in their working space and out of our living area. It looked pretty awesome and it did the job well. They carefully protected our home the whole time and it showed how they are customer-centered; they care a lot about how they could make the project easier and drama free for us.
As the work began, because they were so collaborative and insightful, I mentioned a few other things about other parts of my home that drove me a little bit crazy. For example, my other cabinets would slam shut and another cabinet had broken hardware. So they upgraded the hardware on my existing cabinets for a reasonable price. And boy, what an improvement. The cabinets fully close everywhere (none of that 'almost closed' look anywhere). And they open and shut simply and quietly. I love how much easier it is to use my old cabinets now. They didn't make any comments about "do I want to replace these old cabinets?" They just heard my comment about what bothered me about the old cabinets and they said, "would you like it if we did x to fix it?" and I was all ears since they were all ears and they'd won me over as great helpers with excellent work so they'd earned my trust and respect.
They also noticed that my garbage bin space was underutilized so they asked me if I'd like them to make it bigger by installing different hardware. Again, they made it easy for me to consider, with no pressure whatsoever. I gave it some thought then approved their proposal. And now I have about 1.5 times the bin space fit into the same cabinet. It looks awesome and glides out perfectly. Now I don't need to take out the garbage as often and it looks like the bins were custom made for the cabinet.
They noticed project work/materials details that should be improved before considering it done, even stuff that I had no idea wasn't quite right, and they made sure it was finished to the high standards that they hold. I didn't need to say a thing; they showed me the tiniest details they'd noticed that they could address and they'd get it done. Very nice.
Also, I felt that a couple of tiles weren't exactly what I wanted. The tiles are natural stone so some variation in the look of each tile is normal. Unfortunately, I didn't notice that I didn't like two of the tiles until after they were fully installed. I was kicking myself for not giving it a better look before the grout was put in. But they bent over backwards, sideways and forwards in the kindest of ways to redo the work however many times it took to make sure every single tile makes me smile every time I go into the room. Again, their only goal was to make me happy no matter what it took.
I can't say enough about how amazing they were to work with. Nestor, Steve, Eric, Angela...they are all excellent at what they do and their customer service throughout the project was exemplary. I am so glad I chose them to do the work.. And I'm delighted with the whole thing from start to finish. The next time I want some work done, even if I don't quite know what the solution would be, I know I can call them and they'll come back with something that'll work better than I'd have thought possible with minimal disruption, strong attention to detail, excellent problem solving skills, great ideas on how the "look" can come together, a customer service orientation, and with "what'll make me happy" as their sole focus. I couldn't ask for anything more...it was top notch all around.
I look forward to working with them on my next project. They took great care to make it exactly what I was hoping for and more. Wow, these folks are amazing.
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