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  • I arrived on a Monday (yesterday) evening at 5:45 PM to drop off my bike for routine maintenance. It should have been plenty of time to check the bike in. Ummm. No. Posted hours are "close at 6 PM." The employees were pulling out of the parking lot at 5:45 PM. I had driven 40+ minutes from North Phoenix through rush hour. Guys...you're a major business, not a mom and pop bicycle shop. You don't close early because you feel like it. I should have been clued in a few weeks ago when I wanted to drop the same bike off on a Sunday (the website says "Sunday drop-off only." Ummm. Not true. I luckily called to verify and the guy answering the phone said service is closed on Sunday. He didn't know anything about the website and didn't care. So...fix your website to reflect the correct hours. And...posted hours are not a suggestion, THEY'RE YOUR WORKING HOURS. I won't make that drive again. Make sure you call. If they can't manage their website, I'm not sure how they manage their business.
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