Ok, normally I like to support local over big chains, but I've always had a good experience at this PetSmart. The cashiers are always friendly, the store is clean, and most of the time I can find what I need (minus one time they were out of vitamins). I wish they had more organic and natural products, but since I feed my dogs mostly fresh food, this isn't an issue. They have a great selection of holiday items, so I am looking forward to what they have this year! And I've had no problem returning items if I needed to. Plus, they have adoption drives!