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  • At first we had some scheduling issues, I waited over 4 hours past the time frame given. I guess the technician had my phone number transposed from the office and that Is why he couldn't reach me. Since they were late in getting to my house, they cannot get approval today to replace the compressor. They told me that they would do it Monday before I leave on my trip once they get approval. It is now Monday, the technician did show up and is replacing the compressor. The technician seems to be doing a good job, he is very nice. Besides the deductible the company is charging me $140 extra to replace the connectors from the compressor to the A/C unit. I would think this would be included. Since the technician had to remove the fittings with a blow torch, from the factory and would have had to put connectors on anyways, there is really no extra work to put the correct fittings on, there should not be an extra charge. They even wanted to charge me more to bleed and flush the lines, but I called the warranty company and they backed down. At this point, it's not worth fighting it. It's probably as simple as the companies that do Home Warranty work must have to offer such a low price in order to get contract work that they have to make it up on the back end. I don't fault anyone for trying to make a decent living. I really should be blaming First American Home Warranty.
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