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  • Sadly after going to this salon over the past few months since my initial review, I believe it has gone downhill slightly. The salon seems to be overly busy (which, for them, is a good thing) but they just do not have adequate staffing in order to handle the increased business. I usually do not have any issue getting in on a walk-in but this past Saturday, the place was just slammed. Granted, I could have made an appointment but I'm not even sure if that would have helped as everyone who walked in was waiting at least 15-20 minutes regardless of an appointment. And honestly, I'm not even sure of their appointment process since people called constantly when I was receiving my service and they just tell them a time and hang up. They do not write it down or have techinicians waiting for these clients. They just continue to take clients in the order that they walked in. It is very strange. This past Saturday I was there for almost 2 hours getting a regular gel manicure. My main issue is that they're just not upfront about wait times for walk-ins. I know since I'm walking in, there is always a chance I'll have to wait and I'm fine with that. But had I known it was a 30 minute wait when they had me sit at a nail station, I would have simply gone back later. After waiting 15-20 minutes I was about ready to leave but I had already waited so long that I just stuck it out. I at least hoped that once a technician got to me, my manicure would take less than an hour. But the technicians are also just very slow. A girl getting a simple polish change was sitting at the station next to me for 45 minutes. I appreciate them taking their time but a polish change is a quick service; it should not take 45 minutes. And my manicure from start to finish took about 90 minutes. The debacle on Saturday killed my entire afternoon and I wish they had just let me know it was a 30 minute wait. They do good work but it isn't worth the wait unfortunately. I will try to give them another chance and make an appointment this time to see if it possibly reduces my wait time. I highly advise against walking in without an appointment as it will result in a lengthy wait.
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