I drove from Oakville to go to the dispensary here as the service over the years used to be exceptional. As of a week ago I don't feel the same way. I came in asking for a certain vitamin and the 2 ladies looked at me like I was an alien. Not polite or friendly AT ALL. The one lady came back with a couple things for me which I then purchased and went home with. The next day I realized that my vitamin safety seal was ripped off and the cover on the lid had been ripped off and half of the pills were missing. I drove ALL THE WAY back from Oakville and politely asked for new pills. Vanessa was the one helping me and not only was she rude, abrupt and defensive but she also didn't apologize once. She pretty much kept letting me know that it wasn't her fault and the fact that I had to get something different and replace it wasn't her fault either. It also wasn't her fault that what I exchanged the original pills for was $2 less and she would not be able to reimburse me the $2 but would have to give a store credit. I have never dealt with such a paranoid defensive person! I was nothing but nice to her and cooperative even though I had just spent $40 on gas going back TWICE from Oakville. I'm going to Whole Foods from now on as Vanessa makes that place look like a joke. Also do they not keep tabs on their products to make sure they are safe, sealed and not half empty??? I GUESS NOT! Bye forever!