Frustrated.
That's what I am now. I have taken my pets here for years and have always been happy. The past two times I've been to their new location, the wait has been over 2 hours. I took my cat in to have her stitches removed yesterday and the waiting room was SRO. That's Standing Room Only. Every seat was taken, every wall had someone leaning against it. It was like a frigging zoo in there!
I knew it would be a good (no, bad) 2 hour wait. I turned around and left. I don't think the "no appointment" thing is working anymore. Now that they've moved, it might be time to step it up a notch and make actual appointments like the big boys.