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| - Probably the worst experience I've had in a hotel, though it's not entirely their fault.
On the night of 4/15/16, it was about 8PM and I had been driving for half the day and decided to lay my head here as Courtyard is a pretty trusted name in my experience. I stopped in without a reservation and luckily they had a room. Apparently this past weekend, Madison was host to many events and conventions. The lady at the front desk was very friendly and courteous.
The property itself is nice. Not ultra modern, but contemporary design. Pretty much what you would expect from a Courtyard by Marriott. There were a bunch of pre-teen kids running around, in and out of the pool. Noisy and annoying? Yes. The fault of Courtyard? Not really.
I grabbed dinner, relaxed in my room and wanted to get a good night's sleep as I still had 6 hours to drive the next day. Everything was fine, you could hear noise from the hall, but not too much. I'm a heavy sleeper anyway. However, what happened that night, I couldn't sleep through.
At 3:30AM, the fire alarm went off for 5-10 mins. Full alarm blare and flashing strobe lights in the room. I could hear people clamoring in the halls and exiting, but I waited. Eventually the alarms subsided, no smoke smell, and more importantly, no sirens of firetrucks in the distance, so I went back to sleep. I planned on sleeping in a bit longer in the morning due to the disturbance, but that didn't happen.
The fire alarm went off again at around 6:30AM and 4 more times after that in the next hour. By 7AM, I had had enough and got up to shower and get on with my day. I went to the front desk to give back my keys and ask the front desk what happened. The lady at the front desk was extremely apologetic and said another guest had set it off. She didn't say doing what, but I'm willing to bet someone was smoking in their room like an idiot. The final 5 times the alarm went off was most likely from them trying to reset the system. She also offered a complimentary cup of coffee for the inconvenience. Yes, one cup of coffee will make up for the 6 times the fire alarm went off during my stay.
Not that I expected to be comped the room due to the incident, but the offer of a cup of a free cup of coffee in exchange for a good night's sleep seemed condescending in light of the 6 hour drive ahead of me. So not entirely their fault, but still was a very bad experience.
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