Decided to take my family from out of town to this theater so we bought 3 tickets ahead of time on their online site. I did not receive the tickets in my email but I DID get charged for the 3 tickets so I called the theater to tell them I was charged but still had not received the tickets... The woman on the phone claimed the only way they could tell was if I came to the theater and they swiped my card... They couldn't pull it up with my first or last name OR take the card over the phone to see if the card number would show up. I was upset because I didn't want to drive 40 minutes away to see that it didn't work and that we lost our seats. The next movie wasn't showing until really late. Which WAS THE WHOLE POINT I BOUGHT THEM AHEAD OF TIME because I knew it would fill up quick. So my family and I drove there anyway hoping that it worked and sure enough they said my card wasn't on file.. Once again, IT CHARGED MY ACCOUNT! They said that their website has been having glitches and that they were very sorry and to call my bank and discuss the charge.. I then spoke to a co-worker who had the EXACT same problem and still hasn't gotten her money refunded. I will NOT be returning to this theater. They need figure out how to pull up people by their first and last name, OR better yet get their website fixed... If you do go to this theater DON'T buy them through their website!!