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  • Visited this restaurant yesterday afternoon with some out of town guests who were in the mood for a margarita. Having eaten at this location another time and experienced bad service I was not particularly excited, but hey, how can a margarita and some nachos go wrong? We were promptly seated and a server came to take our order. He disappeared, we assumed to enter our drink and nacho orders. We were very shortly visited by another server who offered to take our order. We explained our orders had been given. The young lady said he was in training, and she disappeared as well. We waited a bit, and we were served chips and salsa. The bartender noticed that a nearby table had not been served and he asked them about their order. The table explained that we were there first and to take our order. The bartender took our order AGAIN. Another 10 minute wait. I believe another server came over to ask about our order. Finally we received our drinks and had to ask again for our nachos. Yet another server came over and explained they were "short staffed" which was odd because over all we had at least 7 different people come over to either take our order, ask about it, or apologize. Finally we received our nachos and additional chips and salsa. A person told us they were very sorry for the confusion and comped the nachos, which was very nice. This restaurant has been open for years and should operate more smoothly than this, particularly with all the other FS restaurants in Charlotte. I hear John Hancock's shiel/spiel about this restaurant, but he must live in an alternate universe.
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