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  • I found dealing with Rivchun Chas S & Sons very frustrating. I had worked with one of the store owners, Joe, to find an engagement ring. We finally settled on a beautiful estate stone. To my dismay, the store called me several days later and informed me that they had inadvertently 'chipped' this stone while setting it, rendering it unfit for sale. The store refused to sell me a ring with a comparable carat weight and color diamond for the same price; instead, the store gave me a choice between a smaller certified stone with a yellow tint for the same price - a far cry from the stone I was originally offered, or a stone comparable in color/cut/clarity but for hundreds more! The sales manager, Joe, had offered to throw in the cost of the setting. Even with this 'concession', my out-the-door cost was $200 higher than what he originally offered. However, I feel that since I was promised a stone that was damaged through the store's negligence, I should get a comparable stone for the original asking price. Our difference was about $200, and I offered to meet Joe at half way. Incredibly, he refused. Further negotiations went nowhere. I walked away from this entire experience rather disgusted. In my opinion, I would recommend finding a store that will work harder to fix its mistakes and to earn your business.
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