I'm an existing Direct TV customer. Currently watching the football game on NBC. Coincidently all channels are working but NBC's game, the image is completely distorted and freezing during the entire game; however, during commercials on NBC all commercials play perfect without interruption. Coincidence? I think not! It would be unfortunate to think Direct TV is purposely doing this (sabotaging the signal), so customers can upgrade to the NFL ticket programing so that you can pay more. Very disappointed that I missed the game, and frustrated everything else all channels and all commercials where uninterrupted, except for the game that I've been wanting to see. I'm a disappointed customer!