The lighting is dim for a restaurant and the sitting are has wooden tables. Soon as I walked in a was greeted and sat. We had a lady come and ask us for our drink orders the left. She didn't ask if we were ready to order or if we have been here before. She just walked away and never came back.
I sat here for 10 mins with multiple people walking back and forth including the owner. I had my menu here and no one stop to notice or ask if I was ready for my to place my order. 10 mins later I got the owners attention and ask if I can take my order she then told our waitress. The waitress came back and I order the katsu. The waitress asked if knew what it was. Well It's written on the menu In clear details( I knew what it was). I dont just pick some random food item. You can look at it as a kind gesture or as if she was irritated I told the manager I want to order.
The food came out separately for my friend and I. I waited while my friend started eating her dinner.
I am not happy with the customer service at all. The food is mediocre and not worth coming back!