About: http://data.yelp.com/Review/id/DdQseraord7yPfUdzLsK9w

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-12-31 00:00:00 (xsd:dateTime)
itemReviewed	Verizon
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	What do the DMV, Postal Service and Verizon have in common? Lack of customer service. Since these businesses have a monopoly on what they offer (yes Verizon has better coverage than the other carriers), their front-line customer service reps don't seem to care that your patronage pays their salary. They have no incentive to provide you an outstanding experience. Rather than make you feel welcome and appreciated, you are more likely to feel as though you are a nuisance to their day. In the 20+ years we have been with Verizon, after multiple phones, tablets and accessories purchased, I can only recall 2 reps that made us feel as though our purchases were appreciated. Unfortunately, the other 60 or more visits have been less than pleasant, There's actually anxiety when you realize that you HAVE to go to a Verizon store for an issue. The same dreaded feeling of having to go to the dentist. Last night was no different. As my name was called the rep who was there to provide the customer service failed to smile or even provide a greeting. So I smiled even more and decided that I was not going to be deterred. I explained my situation, along with my expectations, and the rep proceeded to do some things on my old phone, type stuff onto her tablet, open my new phone case and then say the offer we had been made was not applicable or available. She insisted I must have purchased on a non-corporate store (no, it was this actual store and the account should reflect that). So now it was up to me to find the offer on their website and show them what they couldn't find. Which I did 30 minutes later. However, at that point I decided I was not giving Verizon $1,200.00 of my money for such horrendous ongoing customer service. I returned the phone and will be giving Apple my money directly. For some reason, Apple reps actually understand that my money and happiness translates into jobs and money for them. Verizon should try teaching their reps the same idea.. PS. I have a self rule that I would never leave a less than 3 star review without addressing the issue with a manager. So yes, the manager was involved and equally helpless, Neither had any idea of what was being offered on their website. And neither were concerned with keeping my business.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Nelson

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