This Panera is the closest to where I live and I will start actively avoiding it. The service is slow, terrible, and on average it takes 15-20 minutes for a to-go order to be completed. Also, if you go there on a Saturday might as well forget about it. They do not know how to manage orders, and its even more disorganized than usual (if that's even possible).
And with regard to the food, every time I order a sandwich its poorly made and falls apart immediately. Indicating that the employees care little about quality.