This is an older location near the Sherway Gardens mall which is tough to find if you don't know the area because its surrounded by highway ramps. Also, the shopping carts are old and rusted.
I came here early one Sunday morning during a slow period. For basic questions about where the bathrooms were and store hours they were polite and knowledgeable. They were also helpful with questions about products which is a step up from many locations.
Generally with Toys R Us locations as long as you don't need to get a hold of anyone on the phone, are willing to serve yourself, and don't care about service then this is the chain for you.