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  • This office is an absolute nightmare. My three year old son goes there because he had to have tubes placed just before he turn a year old. This is the only place in Nevada that takes our insurance. We called them about a month ago and could only leave a message for the scheduling department. We found out there was a blockage from our pediatrician and he needed to be seen by the ENT. So after leaving about 6 messages over the week they finally call us back and say we do not have any openings and the soonest they could see him was April 25th. So we booked it and hoped for a sooner appt. today we recieve a call stating that they will be cancelling our appt because we switch pediatricians and need a new referral. They have had this appt for a month now so why didn't we get told this a month ago and are just finding out about this the Friday before our appointment ?? This office has absolutely no clue what they are doing and their customer service SUCKS. I do not know how people can run a business like this. This will be our last visit to the office and anybody who has the financial means to go see somebody else should !!!
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