I really wanted to support a small, local bakery and had read some good reviews of this location of party cake shop...unfortunately my experience was subpar. After perusing their website for flavors, decorations and prices I went in person and ordered a medium sheet cake for my daughter's 2nd birthday. The employee helping me said the cake would be $24.99 (no fancy decorations, flavors etc., everything standard). However when I picked up the cake 5 days later a different employee told me the total was $34.99. When I asked why she said there was an 'upcharge' of $10 for 'fancy decorations.' I said that this wasn't the price/information the employee gave me when I ordered the cake. And furthermore, shouldn't you call the customer to ask/inform them of any changes before just doing them? To her credit this employee was very apologetic but she offered no solution. It was the day of my daughter's second birthday so I wasn't going to refuse the cake. I paid the upcharge and took the cake.
The flavor and texture of the cake was OK but for us nothing outstanding or unique.
I called two days later to speak to the owner/manager Nancy, and the day after also, and she never returned my phone calls : ( I'll be trying another bakery in the future.