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  • I'm a business person who spends 45 to 60 night away from home a year, and I've covered every province and territory in Canada, and 29 of the 50 U.S. states. I've also traveled internationally. Staff are friendly and attentive. My room was clean. The bed was comfortable. Now the bad. Whoever runs this hotel will sacrifice their customers satisfaction to save a few pennies. The Air Conditioning was off, other guests who I talked to in the elevator stated that they rooms were hot to the point of them not being able to sleep. When I arrived in my room, I noticed that the thermostat was off - No wonder; turning it on didn't do anything. When I brought this up after the first night, the guy at the front desk asked if I wanted a fan. He also suggested I stay in my room with the door open, and the fan on. Sleeping with the tiny, tiny, window open at night with the random noises of downtown Toronto to wake me up every hour or so was not delightful. I've had multiple conversations with management of this hotel on a marketing fee they automatically put on the bill. You don't have to pay it. It is about 4 bucks a night, and since I prepaid for the room, our accounting system caught it. A sputtering manager that I called a few weeks prior to my trip offered a free breakfast to make that problem go away. But when I got my bill, the charge was still there, and the breakfast as well. For some reason, in this part of the world, building managers seem to feel it is necessary to turn air conditioning off in the winter. This is a great way for them to save money, but completely unnecessary. The Holiday Inn Express I stayed at 20 miles from here for two nights just before my arrival at this hotel has working AC, and I didn't give it a thought. This hotel has an owner that aspires to mediocrity. Beat up furniture, neglected room fixtures, printers without toner cartridges (both), all add up to an owner that doesn't (frankly) give a shit about you, except for your money. This might be the stay that keeps me away from Holiday Inns forever.
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