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| - Today, I felt compelled to write a review. I typically don't write reviews for mall-based vendors, just because I think many people are often quite familiarized with franchised stores.
I have been working downtown for 6+ yrs and come to the TD Square Cookies By George on occasion to get my cookie-fix.
The store has been renovated beautifully and really complements the high calibre of service you get, no matter if you are a customer ordering one cookie or a couple dozen. (This is in stark contrast to the former team who ran the store.) They notice and greet every single customer and go out of their way to thank them for their respective patronage. A minimum of one of the owners is always present when I have been there, ensuring that product is made and displayed well and to ensure that strong leadership is present.
Last week, when I was standing across from the store (not in eyeshot of anybody of the store), I overheard the male store co-owner speaking to one of his young staff. I'm pretty certain this was a private conversation. Anyhow, I couldn't help but be impressed with the delivery and choice of words he exchanged with the young man - he presented him with an opportunity to provide his opinion on something, the manager acknowledged it, and responded very specifically and positively - I could see that young worker's face beaming. I don't think this was an isolated incident. At other times, when I have overheard the staff talking among themselves, I could sense that management was doing something right, as each person present worked diligently with a spark of energy and sense of pride.
Now this is definitely a business I would like to continue to support (while being mindful of my waistline).
P.S. the cookies are delicious
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