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| - This review is long, but a must read...
I don't even know where to begin. I am so angry; I can hardly see straight. Let me start off by saying, I have been to this restaurant several times. It used to be good, but the last time I went, and tonight, was bad. Especially tonight. Beyond horrendous...
My mother, who I went with tonight, goes there about 4 times a month, at least. She also knows the owner, Laura, which is what makes this experience even more horrendous with how we were treated. Unfortunately, the last several times we have been there, Laura has not been there. Maybe she needs to be.
The waitress, who was blond, and I believe was named, Ally, was pleasant, however, the entire time, the service was VERY, VERY, VERY slow. Everything we asked for took an eternity to get. May we have bread? That took forever, and came out with a thimble sized amount of olive oil. Since our meal was taking FOREVER to come out, we asked for a few more slices of bread. That took forever again. A few times, we asked the male waiter for help, since the waitress would disappear for a long time.
My mother and I couldn't even enjoy our time together, because we kept wondering and talking about where our food was. Just like they told us the last time I had been there, when the service was horrendously slow, they said they were short staffed. They said there were only 2 people in the kitchen tonight, and 2 waiters/waitresses working. I think it's time to cut the excuses and hire new people.
After having super tense stomachs from the waiting and wondering for so long when we were going to get to eat, they finally brought our food. This is where things started to go off the rails.....
I ordered the Chicken Lemon Pasta. The waitress said it was "very lemon-y". It was a very small portion size. When I took the first bite, I couldn't believe it. There was NOT ONE BIT of moisture, lemon, sauce, or seasoning on it at all. I truly believe the chef took it out of the boiling water, and forgot to put the sauce on it. It was dry as a bone, with not a hint of flavor, no lemon...nothing.
This was where I finally gave up on this meal. I told the waitress the issue, and just told her she can take it back. I no longer wanted to eat. She kept saying, "Are you sure? I'll bring you something else. I won't charge you for it." But, at this point, I was done. I had lost my appetite from the tension.
I said, No thank you. Then, all of a sudden, some lady who suddenly had popped up in the restaurant, who was wearing a pink sweat suit outfit, and didn't even look like she worked there, comes over and put a dish in front of me, telling me that the chef had already made the Chicken Lemon Pasta over for me. I told her, I really didn't want it. But, she left it there.
I ended up eating some of it, not even wanting to, because it was nothing special and my stomach was in knots.
My mother's meal was this mess in a small cast iron dish. It was supposed to be the Seafood Pasta Shells. The pasta shells were so overcooked, they were falling apart, and in pieces. She said it was not good. She told the lady in the pink sweat suit that she was sorry; that she never complains, but she was not happy with the dish. The lady said, I'm sorry, and said she wouldn't charge for it.
The waitress asked if we would like dessert--that there would be no charge for it. I didn't want anything, since, as I said, I was DONE with this restaurant, and just wanted to leave. My mother wanted the smores, but when the waitress said it would take awhile to get, we said forget it, and got the chocolate cake. We took 2 bites, before the waitress dropped off the check. This is where the straw broke the camel's back.
No joke; we were charged for BOTH MEALS, with only the "complimentary" dessert being deducted. That's where the steam started to come out of my ears. I was so furious, and my mother was completely shocked. First of all, with our horrendous experience, they really shouldn't have charged us for the meals anyway, or at least removed one of the meals, but the complete AUDACITY of them charging us for both meals when they told us they weren't going to charge us, was when the sh-t hit the fan.
I got up, and still remaining calm, told both the pink sweat suit lady, and the waitress, that they had to be kidding charging us after this experience, and after me saying I didn't even want anything else to eat, and MOST OF ALL, them telling us they weren't going to charge us.
The pink sweat suit lady took my meal off, but still charged for my mother's.
I am so angry, because my mother and I really needed this time to spend together, having a nice meal and hanging out. And, instead we left with sick, tense stomachs, and extremely upset. This was wrong on so many levels.
I would NOT recommend this place, unless you want to wait an eternity for your food, be overcharged for semi ok food, and have knots in your stomach.
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